Mbi play believes that online entertainment should always remain just that — entertainment. We provide the tools, guidance, and support you need to play smart and responsibly, every time.
If you or someone you know is experiencing a gambling problem, contact the mbi play support team via 24/7 live chat for help and information on support resources available in Malaysia. You are not alone — we are here for you.
Understand the basics before you start playing
For most players in Malaysia, mbi play is a place to have fun — watching a Malaysia Super League or EPL match while placing a few bets, trying their luck at a live casino baccarat table late at night, or competing in a poker tournament with friends. It is entertainment, and like any form of entertainment, it should be enjoyed in a healthy and responsible way.
Problems begin when gambling shifts from entertainment to something more — when money meant for household bills or a child's food goes toward bets, when a person cannot stop even knowing they should, when family relationships or work start to suffer because of uncontrolled gambling habits.
Mbi play takes responsible gambling very seriously — not merely as a compliance requirement, but because we genuinely care about the well-being of every player on our platform. This page contains all the information, tools, and resources you need to ensure your mbi play experience remains positive, enjoyable, and firmly in your control.
All these tools are available free of charge to all mbi play members — make full use of them
Set the maximum amount you can deposit into your mbi play account on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically block any further deposits — giving you full control over your gambling spending.
In addition to deposit limits, you can set a maximum amount per bet and a net loss limit over a specified period. This ensures you never lose more than you can afford without realising it.
Set play-time reminders and daily session limits. mbi play will send you a notification when you have played for the duration you specified, helping you maintain a healthy balance between entertainment and daily life.
Take a voluntary break from the mbi play platform for 24 hours, 7 days, 30 days, or a duration of your choice. During the Time Out period, your account will be temporarily suspended and you will be unable to log in or make any transactions.
If you decide to stop playing permanently, mbi play offers a self-exclusion option that takes effect immediately. Your account will be permanently closed and you will not be able to re-register using the same details.
Access a full report of your betting history, deposits, withdrawals, and play time at any time. This complete transparency helps you understand your playing patterns and make more informed decisions.
Simple steps to set limits and protect yourself on the mbi play platform
Access the mbi play platform via your phone or desktop browser and log in with your username and password. Make sure your internet connection is stable.
Click on your profile icon at the top of the platform, then select "Account Settings" or "Security Settings" from the menu that appears.
In your account settings, look for a tab or section labelled "Responsible Gaming" or "Self-Control". All available tools will be displayed there.
Choose the type of limit you want to set — deposit, bet, loss, or session time. Enter your desired limit amount and duration, then confirm the changes.
All limits that have been set will take effect immediately upon confirmation. For limit increases, a 24-hour waiting period applies as an additional safety measure.
Help Available: If you need help setting up any of the self-control tools, reach out to the mbi play support team via live chat and we will walk you through it step by step in Bahasa Melayu.
Daily / weekly / monthly. Takes effect immediately. Limit decreases apply instantly; increases require 24 hours.
Set a maximum net loss amount for your chosen period. The platform will block further bets once the limit is reached.
A pop-up reminder when a play session exceeds the set time. Automatic log-out when the daily limit is reached.
24 hours, 7 days, 30 days, or a custom duration. Account is temporarily suspended. Can be extended if needed.
Permanent account closure. Cannot be reversed by the player. The highest level of protection for those who need it.
View your full history of transactions, session time, wins, and losses in an easy-to-read format.
Recognise the signs that gambling may be becoming a problem in your life or someone you care about
Answer these simple questions to honestly assess your gambling habits
Remember: This test is a brief guide only and is not a medical diagnosis. If you are concerned about your gambling habits, speak with a professional or contact the mbi play support team for further guidance.
A simple guide to keeping gambling a healthy form of entertainment
Decide how much you are comfortable spending before you open the platform. Treat it as the cost of entertainment — not an investment or a source of income.
If you lose, accept it as part of the entertainment. Chasing losses is one of the most dangerous habits in gambling — it almost always leads to even greater losses.
Avoid playing when you are emotionally unstable, stressed, or have been drinking. Decisions made in such states are rarely sound ones.
Gambling should be a small part of your leisure activities — not all of it. Make sure you still set aside time for family, friends, and other hobbies.
Playing for entertainment, with a controlled budget, able to stop at any time, with no negative impact on daily life.
Occasionally exceeding your budget, frequent thoughts about gambling, minor impact on relationships or finances.
Unable to stop, with serious negative effects on finances, relationships, and mental health.
This is more than just words — it is a responsibility we take seriously every day
Mbi play believes that good business and responsible gaming are not opposing forces — in fact, they reinforce each other. A trusted platform that genuinely cares about its users' wellbeing will always be the long-term choice over one that is only after players' money without regard for the consequences.
That is why the mbi play support team is specifically trained to identify signs of problem gambling and to respond with empathy, not just follow a script. Whenever a player reaches out to us with concerns about their gambling habits, we do not treat it as an inconvenience — we treat it as a trust that deserves to be honoured.
We also actively monitor for unusual playing patterns — not to penalise players, but to identify those who may need help before issues escalate. If our team detects signs of high-risk behaviour, we will reach out to the player concerned with a supportive message and offer assistance.
Answers to the most frequently asked questions about responsible gaming at mbi play
Join the mbi play responsible gaming community. With comprehensive control tools, 24/7 support in Bahasa Melayu, and a platform that puts your wellbeing first — playing at mbi play is a safe and enjoyable experience.
For users aged 18 and above only. Only bet what you can afford to lose. Terms & Conditions applies.