Privacy Policy mbi play

Mbi play is an online entertainment platform offering Sports Betting, Live Casino, poker, virtual sports, and e-sports services to Malaysian players. In delivering these services, we need to collect and process certain information about our users to ensure the platform operates safely, efficiently, and in line with each user's needs.

We understand that privacy matters deeply. Many mbi play users deposit funds via Touch 'n Go eWallet, GrabPay, or FPX, share personal information during registration, and trust us to handle all of it with care. We take that trust seriously, and this Privacy Policy is our open commitment to how we honour that responsibility.

Mbi play's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. We are committed to keeping our privacy practices up to date in line with developments in law and technology.

Mbi play only collects data necessary to operate our services safely and effectively. The following are the categories of data we collect:

2.1 Identity Information

• Full name as shown on identity card
• National identity card (MyKad) or passport number for identity verification purposes
• Date of birth to verify age eligibility (18 years and above)
• Current residential address

2.2 Contact Information

• Active email address
• Malaysian mobile phone number

2.3 Financial Information

• Malaysian bank account number or account holder name for withdrawal processing
• eWallet details (TNG, GrabPay, Boost, etc.) for transactions
• History of deposit and withdrawal transactions on the platform

2.4 Platform Usage Data

• Betting history, game activity, and account activity
• Account settings and personal preferences
• Login timestamp logs and access location (IP)
• Device type, operating system, and browser used

Mbi play collects your personal information through several clear and transparent channels:

• Account Registration: Information you provide when opening a new account with mbi play
• Identity Verification (KYC): Documents you submit when requested for verification purposes
• Financial Transactions: Information generated when you make a deposit or withdrawal
• Platform Usage: Data recorded automatically when you use the mbi play platform
• Support Interactions: Information shared when you contact the mbi play support team
• Cookies & Tracking Technologies: Data collected automatically via cookies when you browse our platform

Every piece of data we collect has a clear and legitimate purpose. mbi play uses your personal information for the following purposes:

Mbi play does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to keep the platform functioning:

5.1 Trusted Service Providers

Mbi play works with carefully selected third-party service providers to support platform operations, including payment processors (for Touch 'n Go, GrabPay, DuitNow, FPX, and more), cloud service providers, and security software providers. All such providers are bound by strict confidentiality agreements and may only use your data for purposes we have specified.

5.2 Legal Requirements

Mbi play may be required to disclose user information to the relevant authorities when mandated by Malaysian law, including for anti-money laundering (AML) compliance, criminal investigations, or valid court orders. In all such cases, we will disclose all necessary information to the relevant authorities.

Mbi play implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:

• Transmission Encryption: All communication between your browser/app and the mbi play platform is transmitted via HTTPS with 256-bit TLS/SSL encryption
• Storage Encryption: Sensitive data is stored in encrypted form on our servers
• Access Controls: "Minimum access" principle — only staff who require it are permitted to access user data
• 24/7 Monitoring: Continuous security monitoring to detect and respond to threats
• Two-Factor Authentication: 2FA is available and encouraged for all user accounts
• Regular Backups: Data is regularly backed up to a secure, separate location

That said, we want to be transparent that no security system is completely infallible. In the event of a data breach that affects you, mbi play will notify you within a reasonable timeframe and take all necessary steps to minimise the impact.

Mbi play uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

You can manage your cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the mbi play platform.

As an mbi play user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

To exercise any of the above rights, contact us at support@mbiplay.best or via live chat. We will process your request within 30 business days.

In the course of operating the mbi play platform, certain user data may be processed or stored on servers located outside Malaysia — particularly for cloud infrastructure services and select technology providers. In all such cases, mbi play ensures that:

• Data transfers only take place to countries or entities that offer a level of data protection equivalent to or greater than that of Malaysia
• All transfers are governed by strict data processing agreements with third-party providers
• End-to-end encryption is applied during cross-border data transfers
• Data transfers comply with the requirements of Malaysia's Personal Data Protection Act 2010

Mbi play retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required under Malaysian law. The general guidelines for our retention periods are as follows:

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you.

The mbi play platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

If we discover or are made aware that we have collected data from a minor, we will take immediate action to delete all such data and close the account in question without delay.

Mbi play reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, relevant legislation, or platform operational requirements. When we make material changes:

• We will display a clear notice on the mbi play homepage
• We will send a notification to your registered email address at least 7 days before changes take effect
• The "Updated" date at the top of this page will be revised to reflect the latest version

Continued use of the mbi play platform after any changes take effect will be considered acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account by contacting our support team.

If you have any questions or concerns, or wish to exercise your privacy rights regarding data we hold, the mbi play privacy team is here to help through the following channels:

For general questions about our platform, visit the FAQ ours. For information on Terms & Conditions, visit the Terms & Conditions ours.